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Managing Your Patient with Chronic Disease

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The University of Calgary acknowledges the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprised of the Siksika, Piikani, and Kainai First Nations), as well as the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw and Wesley First Nations). The City of Calgary is also home to Metis Nation of Alberta, Region 3. The University of Calgary acknowledges the impact of colonization on Indigenous peoples in Canada and is committed to our collective journey towards reconciliation to create a welcome and inclusive campus that encourages Indigenous ways of knowing, doing, connecting and being.

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Personal Development

Examples of personal development include:

  • “Set personal goals with my leader when completing my annual review and teaching evaluations to improve my communication and teamwork”

  • “Set personal goals when debriefed following a 360 evaluation to improve my leadership ability”

  • “Reflect on and make changes to improve my work life balance after completion of a burn out assessment”

  • “Reflect and set SMART goals based on feedback from patient surveys to enhance my communication skills”

Ok

Quality improvement activity

Quality improvement activity examples:

  • CPSA Group Practice Review (GPR)

  • CPSA Patient Record Content Review – Physician Self-Review or Peer Review

  • CPSA Standard of Practice Review – Referral Consultation

Ok

Quality improvement methods

Quality improvement methods are processes used to assess data, identify gaps, develop an action plan for change and measure whether those changes produce the desired improvements. For example:

  • PDSA (Plan Do Study Act)
  • Lean
  • Six Sigma
  • Institute for Healthcare Improvement (IHI) Model for Improvement
  • Evidence-based Practice for Improving Quality (EPIQ)
  • Federation of Medical Regulatory Authorities of Canada (FMRAC) Physician Practice Improvement cycle
  • Alberta Health Services (AHS) Improvement Way
Ok

Data

  • Performance data

  • Screening data

  • Adherence to reporting standards

  • Feedback data from teaching

  • Patient outcomes data

  • Audit of processes of clinical care

  • Health Quality Council of Alberta (HQCA) data

  • Electronic Medical Record (EMR) data

  • MD Snapshot

Ok