I’m glad to hear that you all saw progress watching your videos. Great comments and insight re: use of “What” questions. Let’s hear more about questions used to help distinguish perception from reality.
Quality improvement methods are processes used to assess data, identify gaps, develop an action plan for change and measure whether those changes produce the desired improvements. For example:
PDSA (Plan Do Study Act)
Lean
Six Sigma
Institute for Healthcare Improvement (IHI) Model for Improvement
Evidence-based Practice for Improving Quality (EPIQ)
Federation of Medical Regulatory Authorities of Canada (FMRAC) Physician Practice Improvement cycle