M3: Interprofessional collaboration practise scenario M3: Interprofessional collaboration practise scenaro How should you respond? Explain that the front desk staff is new, and they didn’t bring this to your attention – you are sorry , and will speak to them later Examine the ankle and provide pain killers and suggest that the patient follow up with their own family physician in a week –allowing him to leave ASAP. Let her know that the EMR – and even her health card do not have that information – so these mistakes do happen – it’s the system. Take time to provide a genuine apology, with assurances that you will review your own approach as well as the clinic process to ensure that this does not happen again Rebuild trust by asking patient to suggest the best approach to make her – or other patients in similar situations, feel comfortable in the future
